Privacy Policy
1. Introduction
Welcome to Akaraka Home ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy rights.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our restaurant, website, or interact with us in any other way.
We operate in accordance with the General Data Protection Regulation (GDPR) and Austrian data protection laws.
2. Who We Are
Akaraka Home
Address: Herbststraße 60, 1160 Vienna, Austria
Email: info@akarakahome.at
Phone: +43 699 13316090
3. What Personal Data We Collect
Depending on how you interact with us, we may collect the following data:
Identification Data (e.g., name, date of birth)
Contact Details (e.g., email address, phone number, delivery address)
Reservation Information (e.g., date, time, number of guests)
Payment Information (only processed securely through trusted providers)
Website Usage Data (e.g., IP address, browser type, pages visited, cookies)
Marketing Preferences (e.g., newsletter subscription status)
4. How We Collect Your Data
We collect your information in several ways:
When you make a reservation (online, by phone, or in person)
When you sign up for our newsletter
When you place an order (takeout, delivery, catering)
Through cookies and analytics when you visit our website
When you contact us via email, social media, or other platforms
5. Why We Process Your Data
We use your personal data for purposes such as:
Managing reservations, orders, and deliveries
Sending you updates, offers, and promotions (only with your consent)
Improving our services and customer experience
Complying with legal obligations (e.g., tax records)
Ensuring the security of our services and website
6. Legal Basis for Processing
We process your data based on the following legal grounds:
Your consent (e.g., subscribing to newsletters)
Performance of a contract (e.g., completing your reservation or order)
Compliance with legal obligations
Legitimate interests (e.g., ensuring the security of our services)
7. Data Sharing and Disclosure
We do not sell your data. We may share your data with:
Service providers (e.g., online reservation platforms, payment processors)
IT and hosting providers
Authorities when legally required
All third parties are obligated to protect your data and comply with GDPR.
8. International Data Transfers
We primarily store your data within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place.
9. Data Retention
We only keep your data for as long as necessary:
Reservations and orders: kept for 2 years
Marketing purposes: until you withdraw consent
Legal obligations (e.g., tax law): according to statutory requirements
10. Your Rights
You have the right to:
Access your personal data
Request correction or deletion of your data
Object to or restrict data processing
Withdraw consent at any time (without affecting the lawfulness of prior processing)
Lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at)
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@akarakahome.at
Phone: +43 699 13316090